Patient Resources

AN Overview of GlyCare’s Services

Health care practitioners providing services in the hospital

Our providers are part of the care team that treated you during your hospital stay.  Specifically, we are consulted to manage your blood sugar during and throughout your hospital visit. The hospital and the professional services provided in the hospital are billed separately. The hospital charges for the room, equipment, supplies, technicians and nurses who cared for you.  Any physician or allied health professional that treated you during your stay will have a separate bill.  For example, GlyCare as well as physicians, radiologists, pathologists, anesthesiologists and other providers, will bill you separately.

Patient billing inquiries

If you have questions regarding the bill you received from GlyCare, please contact our Corporate office:

4190 Belfort Road Suite 352 
Jacksonville, FL 32216
Phone 904-372-3943
Email Billing@GlyCareDMP.com 

Customer Service Hours of Operation 
7:00 am – 5:00 pm EST  Monday- Friday

For Payment arrangements we offer secure and flexible PAYMENT OPTIONS.

  1. Payment in full by using Quick Pay

  2. Automatic payment plans, equal monthly payments over 3 or 6 months, interest free

  3. If you are unable to pay the amount in full, please contact Customer Service.

About Your Billing Statement

You can pay your billing online at Practice Portal.

  • Enter the last name and first name as it is spelled on your statement 

  • Your statement number can be found on your statement and begins with “PS“.  Enter the number to include PS and the dash. 

  • Statements are generated every 28 days. A new PS number is generated each time a statement is printed.

Ins Pay (Insurance Payment)

Indicates the amount your insurance company paid 

Copay

GlyCare will collect this amount from you, referred to as patient responsibility.  A copay (or copayment) is a flat fee that you pay to cover your portion of the cost of a medical visit or medication.  Your copay amount is printed right on your health plan ID card. 

Deduct (Deductible)

GlyCare will collect this amount from you, referred to as patient responsibility.  A deductible is an amount you pay each year for most eligible medical services or medications before your health plan begins to share in the cost of covered services. 

Co-Ins (Coinsurance)

GlyCare will collect this amount from you, referred to as patient responsibility.  Coinsurance is a portion of the medical cost you pay after your deductible has been met. Coinsurance is a way of saying that you and your insurance carrier each pay a share of eligible costs that add up to 100 percent.

Balance

The balance is the Charge minus Patient Payment minus Insurance Payment minus Adjustments plus copay plus coinsurance plus deductible. If the insurance company indicates that your plan has a copay, coinsurance, or a deductible, the dollar amount will be shown.  These amounts are collected from the patient and consider patient responsibility.

Patient Financial Resources 

GlyCare is dedicated to improving the health and quality of life of the individuals and communities we serve.  For customer service regarding your GlyCare account, you may contact us:

Via email at billing@GlyCareDMP.com

Or call (904) 372-3943 between 7:00 am – 5:00 pm EST  Monday- Friday

Please reference your account number and patient name.

Regarding Insurance

As a courtesy to our patients, we will file insurance claims to primary and secondary insurance companies.  GlyCare relies on the explanation of benefits and other information from the Patient/Guarantor and the insurance carrier for eligibility, adjudication of the claim, and financial responsibility determinations.  This information is obtained from the hospital and may not reflect recent updates. 

Health plans are required by law to pay, contest or deny your claim within 20 days of receipt if we file the claim electronically or within 40 days if the claim was not submitted electronically. Claims that are contested by your insurance company must either be paid or denied within 90 days if we file electronically, or 120 days if not submitted electronically.

What if you do not have insurance?

Lapsed coverage

Your health insurance company could end your coverage if you fall behind on your monthly premiums. But before your insurance company can end your coverage, you have a short period of time to pay called a "grace period."  The health insurance grace period is usually 90 days — if both of the following are true:

  • You have a Marketplace plan and qualify for advance payments of the premium tax credit

  • You’ve already paid at least one full month's premium during the benefit year

If your plan is not a Marketplace plan, you can contact your insurance company to determine if you are within the grace period.  Typically the grace period is 7 days on a policy with a weekly premium mode; 10 days if a monthly premium mode; 31 days on other premium modes.

Medicaid Retroactive Eligibility

Contact Medicaid to request a retroactive date, if necessary, to cover hospital visit(s) before Medicaid issued your card.

Retroactive eligibility allows non-pregnant adults applying for Medicaid to obtain Medicaid coverage from the first day of the month when the application is filed.  Individuals who may qualify for Medicaid or other insurance are encouraged to obtain and maintain health care coverage, even when they are healthy. To avoid missing potential coverage, individuals who think they may have a need for Medicaid coverage should not delay in submitting a Medicaid application to DCF.

Step 1: Contact Medicaid to request a retroactive date, if necessary, to cover hospital visit(s).  

Step 2: email billing@GlyCareDMP.com to advise you requested a retroactive date from Medicaid.  We will place your account on hold while Medicaid is updating your eligibility date.

Step 3: email billing@GlyCareDMP.com when Medicaid makes the adjustment.   

You may also call our corporate office at (904) 372-3943 from 7:00 am – 5:00 pm EST Monday- Friday.

No insurance

If you do not have insurance please contact our office directly to discuss payment options. 

  • The individual will be offered an uninsured discount and an automatic payment plan. 

  • For balances between $200 and $500 we offer equal monthly payments over 3 months. Requires a minimum payment of $25 or 1/3rd of the balance, whichever is greater.

  • For balances over $500 we offer equal monthly payments over 6 months. Requires a minimum payment of $25 or 1/6th of the balance, whichever is greater.

  • All payment plans are interest free. 

  • You may opt to pay a higher initial payment to reduce subsequent payments.

If you need help paying your bill please contact us at (904) 372-3943 between 7:00 am – 5:00 pm EST Monday- Friday.

Hospitals Financial Assistance Programs

In an effort to meet the community’s healthcare needs, financial assistance is available to patients/guarantors (the person that is financially responsible) who have limited or no resources to pay for emergent or medically necessary services rendered at the hospital.   If you qualify for one of these programs through the hospital, please provide us with the contact information for your Financial Assistance Patient Advocate.   Once we verify your eligibility will honor the terms of the financial assistance program.